Promote Customer Centric Culture for Quality Service
(RET-CEX-3014-1.1)
Date: 19 & 20 Apr, 17 & 18 May, 14 & 15 Jun, 15 & 16 Jul, 19 & 20 Aug, 16 & 17 Sep, 18 & 19 Oct, 15 & 16 Nov, 13 & 14 Dec 2021
Time: 9am to 6pm
Being a customer-centric company is more than just offering good customer service.
It is about putting your customer at the core of your business, where every process is designed and executed with customer satisfaction in mind.
As service leaders at our work environment, it is critical to build quality service through promoting a customer centric culture, a culture where there is strong desire for teams to provide value-added, positive consumer experience.
This course helps you to:
- Demonstrate the characteristics of a role model that reflect the organisation's vision, mission and values
- Encourage team to deliver quality service
- Promote a customer-centric culture within the service environment to achieve service excellence
- Monitor performance of self and team to ensure consistency with the organisation’s guidelines
Full fee: $420.00
Total nett fee payable, including GST:
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $71.40 (SME) | $177.40 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $71.40
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $50.40
Manage Marketing Mix for Retail Growth
(RET-BRM-4005-1.1)
Date: 26 & 27 Apr, 17 & 18 May, 21 & 22 Jun, 15 & 16 Jul, 23 & 24 Aug, 23 & 24 Sep, 25 & 26 Oct, 22 & 23 Nov, 16 & 17 Dec 2021
Time: 9am to 6pm
Marketing is at the core of every business. The right combination of marketing mix enables the company to develop the right pricing and promotion strategies and deliver better customer experiences.
Key Takeaways:
- Monitor marketing mix against marketing performance
- Select and communicate marketing mix that best satisfies target customers
- Evaluate performance of marketing mix through engaging stakeholders
- Emerging trends that create retail marketing opportunities
Full fee: $620.00
Total nett fee payable, including GST:
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $105.40 (SME) | $423.40 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $105.40
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $74.40
Effective Management of Visual Merchandising Presentation
(RET-VDS-4005-1.1)
Date: 28 & 29 Apr, 20 & 21 May, 24 & 25 Jun, 26 & 27 Jul, 26 & 27 Aug, 27 & 28 Sep, 28 & 29 Oct, 25 & 26 Nov, 20 & 21 Dec 2021
Time: 9am to 6pm
Attractive merchandise presentation can encourage buying in the retail shops.
Key Takeaways:
- Apply the principles of visual displays when guiding and monitoring team members to follow guidelines that support branding and marketing activities
- Manage Visual Merchandising plans and standards
- Develop merchandise presentation checklist to maintain store standards
- Evaluate effectiveness of visual display and usage of space
- Implement corrective actions to improve visual display
Full fee: $750.00
Total nett fee payable, including GST:
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $127.50 (SME) | $562.50 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $127.50
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $90.00
Manage Service Operations for Service Excellence
(RET-CEX-3016-1.1)
Date: 22 & 23 Apr, 20 & 21 May, 17 & 18 Jun, 26 & 27 Jul, 23 & 24 Aug, 20 & 21 Sep, 21 & 22 Oct, 18 & 19 Nov, 15 & 16 Dec 2021
Time: 9am to 6pm
Effective management of service operations is essential for providing excellent customer service. It is important to understand the service needs of your target market, plan and manage the processes involved in service delivery, ensure service standards are met and improve the operational efficiency of the organisation.
Key Takeaways:
- Recognise, deploy and monitor resources for service operations
- Implement service operations to achieve service excellence
- Resolve service challenges
- Review service operations
Full fee: $420.00
Total nett fee payable, including GST:
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $71.40 (SME) | $177.40 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $71.40
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $50.40
Improve Productivity Performance for Service Excellence
(RET-INO-3007-1.1)
Date: 12 & 13 Apr, 10 & 11 May, 7 & 8 Jun, 8 & 9 Jul, 12 & 13 Aug, 9 & 10 Sep, 11 & 12 Oct, 8 & 9 Nov, 8 & 9 Dec 2021
Time: 9am to 6pm
Retail businesses are continually seeking improved productivity in retail performance.
Key Takeaways:
- Identify potential areas and opportunities for productivity measurement and improvement
- Select and implement tools and techniques for productivity improvement
- Monitor and analyse productivity performance data
- Recommend productivity improvement
Full fee: $330.00
Total nett fee payable, including GST:
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $35.31 (SME) | $70.62 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $35.31
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $17.65
Participants are required to prepare a laptop or PC with webcam, or Tablets to view training materials and complete compulsory assessments.
Limited to 3 classes for each course, maximum 20 participants per class. Registration will be on first come-first serve basis. SIGN UP NOW!
For registration and full course details, please contact Sok Jee | sokjee@sra.org.sg | 97609810
.JPG)
